In the tech world, where AI grabs all the glory, resilience might just be the unsung hero. It’s not about if things will go wrong—they will—but how fast you can pick up the pieces. And trust me, in today’s digital jungle, downtime isn’t just a minor hiccup; it’s your worst nightmare come to life. (Unless you enjoy explaining to your boss why the entire system crashed during peak hours.)
Then there’s Incident.io, the brainchild of some seriously smart folks from Monzo, who got tired of playing whack-a-mole with tech issues. Based in London but making noise in San Francisco, this startup has just bagged a cool $62 million in Series B funding, pushing its valuation to a jaw-dropping $400 million. Their mission? To help IT teams fix things faster than you can say ‘reboot.’
Stephen Whitworth, Pete, and Chris Evans (not the Captain America one) built Incident.io after their own battles with tech gremlins. Now, it’s the go-to for big names like Netflix and Etsy, handling over 250,000 incidents since 2021. Not too shabby, right?
Originally, they bet big on Slack, but realizing not everyone’s glued to it, they’ve branched out to Microsoft Teams and even built their own dashboard. And with AI now in their toolkit, they’re automating the boring stuff—like turning Zoom call rambles into actionable notes and even playing fortune teller by predicting fixes. The dream? To stop incidents before they start.
‘Incident.io is changing the game,’ says Thomas Krane from Insight Partners. With plans to sprinkle more AI fairy dust and beef up security, this startup is just warming up. Here’s to less firefighting and more smooth sailing. (And maybe, just maybe, a full night’s sleep for IT teams everywhere.)
